Service Technician
Okahumpka, FL Okahumpka, FL Full-time Full-time $24 - $25 an hour $24 - $25 an hour 1 day ago 1 day ago 1 day ago Who We Are Vermeer equips customers doing important work around the world.
We are global, driven by innovation and growing.
The equipment we make manages natural resources, connects people and feeds and fuels communities.
We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources.
These beliefs drive our culture, determine how we treat others and steer our business.
Job Summary Are you the type of person who enjoys researching information, learning about equipment, finding answers and engaging with people? In this role you will develop your knowledge of Vermeer products and processes to provide daily communication (written and verbal) with external and internal stakeholders at the global support center.
This position supports quality and reliability processes surrounding parts orders, service, and support issues contained in technical publications such as owner/operator/parts manuals or within other types of knowledge base solutions (i.
e.
OnePlatform, EzParts, Tech Point, G2).
This role develops dealer network understanding to equip the dealer organization with consumer knowledge and product utilization, engages the end-customer with support requests relating to application use, redirection to dealers or communicates with designated internal chain of command, conducts and completes Customer Survey Indices (CSI) as indicated and works cross-functionally with multiple internal resources.
We're looking for dedicated team members who know Vermeer parts and products, understand product applications and history, have strong computer skills to deliver quality work results and know how to build and maintain professional relationships.
What You'll Do 1.
Provide customer service excellence direction to all departments through regular dialogue and feedback with dealers and customer along with documenting the interaction.
2.
Support new model launch in designated product groups, and ensure the integrity of shared data while providing timely dealer and customer support.
3.
Create, review and/or update standard processes to support the business metrics, system requirements, and customer needs.
4.
Provides training and/or creates training materials for new team members and dealership parts and service teams on research tools, processes and solutions.
5.
Track and review information relating to customer communication by accurately entering details into relevant system.
6.
Identify errors, corrections and updates in parts manuals and assists the technical documentation team in making timely updates.
7.
Engage with the end-customer regarding app support, dealer connection and CSI completion.
8.
Provide technical support to customers and dealers via the telephone or email including reviewing engineering drawings, schematic diagrams.
What We're Looking For - High school degree required with a minimum of three years' related customer service experience or Associate's degree with two years of experience.
- Previous Vermeer dealer (customer) service experience and Vermeer product/processes/systems experience a plus.
- Ability to provide informative and professional assistance when working with the public/customers and co-workers.
- Demonstration of strong organizational skills and ability to coordinate multiple projects simultaneously.
- Ability to be flexible and manage confrontation in high pressure situations Travel - Occasional travel is expected of this position.
Job Type:
Full-time Pay:
$24.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are global, driven by innovation and growing.
The equipment we make manages natural resources, connects people and feeds and fuels communities.
We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources.
These beliefs drive our culture, determine how we treat others and steer our business.
Job Summary Are you the type of person who enjoys researching information, learning about equipment, finding answers and engaging with people? In this role you will develop your knowledge of Vermeer products and processes to provide daily communication (written and verbal) with external and internal stakeholders at the global support center.
This position supports quality and reliability processes surrounding parts orders, service, and support issues contained in technical publications such as owner/operator/parts manuals or within other types of knowledge base solutions (i.
e.
OnePlatform, EzParts, Tech Point, G2).
This role develops dealer network understanding to equip the dealer organization with consumer knowledge and product utilization, engages the end-customer with support requests relating to application use, redirection to dealers or communicates with designated internal chain of command, conducts and completes Customer Survey Indices (CSI) as indicated and works cross-functionally with multiple internal resources.
We're looking for dedicated team members who know Vermeer parts and products, understand product applications and history, have strong computer skills to deliver quality work results and know how to build and maintain professional relationships.
What You'll Do 1.
Provide customer service excellence direction to all departments through regular dialogue and feedback with dealers and customer along with documenting the interaction.
2.
Support new model launch in designated product groups, and ensure the integrity of shared data while providing timely dealer and customer support.
3.
Create, review and/or update standard processes to support the business metrics, system requirements, and customer needs.
4.
Provides training and/or creates training materials for new team members and dealership parts and service teams on research tools, processes and solutions.
5.
Track and review information relating to customer communication by accurately entering details into relevant system.
6.
Identify errors, corrections and updates in parts manuals and assists the technical documentation team in making timely updates.
7.
Engage with the end-customer regarding app support, dealer connection and CSI completion.
8.
Provide technical support to customers and dealers via the telephone or email including reviewing engineering drawings, schematic diagrams.
What We're Looking For - High school degree required with a minimum of three years' related customer service experience or Associate's degree with two years of experience.
- Previous Vermeer dealer (customer) service experience and Vermeer product/processes/systems experience a plus.
- Ability to provide informative and professional assistance when working with the public/customers and co-workers.
- Demonstration of strong organizational skills and ability to coordinate multiple projects simultaneously.
- Ability to be flexible and manage confrontation in high pressure situations Travel - Occasional travel is expected of this position.
Job Type:
Full-time Pay:
$24.
00 - $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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